Privacy Policy

1. Who we are

CareBridge Health is operated by Generation Beta Digital Ltd, a company registered in England and Wales.

Registered address: 3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom

Company number: 16274319

For privacy-related questions, you can contact us at: info@gebedi.com

2. What data we collect

When you submit a consultation request or otherwise contact us, we may collect:

• Full name
• Email address
• WhatsApp number or other contact number
• Treatment interest or enquiry category
• Preferred destination, location, and timeframe
• Any notes or additional information you choose to provide
• Technical data connected with your submission, such as date/time of submission, IP address, and browser information

Some information you provide may relate to your health or medical circumstances. Where that happens, we treat it as sensitive personal data.

3. How we use your data

We use personal data to:

• Review and respond to your enquiry
• Understand the type of treatment support you are seeking
• Help coordinate an introduction to a relevant third-party clinic or medical provider where appropriate
• Communicate with you about your enquiry and next steps
• Maintain internal records of enquiries and consent
• Protect our website, business, and users against misuse or abuse

We do not sell your personal data, and we do not share it for unrelated advertising purposes.

4. Our lawful bases

For ordinary personal data, we generally rely on one or more of the following:

• Your consent
• Our legitimate interests in operating and improving our enquiry and coordination service
• Taking steps at your request before entering into a service relationship, where relevant

Where you provide health-related or other sensitive information, we process that information on the basis of your explicit consent for the purposes of reviewing your enquiry and, where appropriate, coordinating an introduction to a suitable clinic or medical provider.

5. Sharing your data

We may share relevant personal data with carefully selected third parties where reasonably necessary for the purposes described in this policy, including:

• Partner clinics
• Turkey-licensed doctors or medical providers
• Email and communications service providers
• Website, hosting, and technical service providers
• Professional advisers where necessary

We only share information that is reasonably necessary for the relevant purpose. Medical assessment, diagnosis, treatment planning, suitability decisions, and treatment outcomes remain the responsibility of the relevant provider, not CareBridge Health.

6. International transfers

Because CareBridge Health helps coordinate treatment pathways involving providers in Turkey, your personal data may be transferred to or accessed by organisations located outside the United Kingdom.

Where we make such transfers, we aim to do so only where reasonably necessary for your enquiry and with appropriate safeguards and contractual protections where required.

7. Data minimisation

We ask that you only provide information you are comfortable sharing at the initial enquiry stage. Please do not send extensive medical records or unnecessary sensitive details unless specifically requested through an appropriate next step.

8. Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including responding to your enquiry, maintaining business records, handling any follow-up, and demonstrating consent and compliance where needed.

If your enquiry does not proceed, we will generally aim not to retain your information for longer than reasonably necessary for internal recordkeeping, compliance, and service administration.

9. Data security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet-based transmission or storage system can be guaranteed to be completely secure.

10. Your rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Request restriction of processing
• Object to certain processing
• Request transfer of your data in certain circumstances
• Withdraw consent where we rely on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact info@gebedi.com.

11. Withdraw consent

Where we rely on your consent, including explicit consent for health-related information, you may withdraw that consent at any time by contacting us at info@gebedi.com.

Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

12. Cookies and analytics

Our website may use essential website technologies and limited analytics tools to support functionality, performance, and service improvement. We do not intentionally use these to collect special category data.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

14. Contact

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Generation Beta Digital Ltd

3rd Floor, 86–90 Paul Street, London EC2A 4NE, United Kingdom

Email: info@gebedi.com